Terms & Conditions

Last updated: Monday May 4th, 2026

Welcome to Vailara. This website is operated by Vailara (hereinafter referred to as “we”, “us”, or “our”). Throughout the site, the terms “you”, “your”, or “customer” refer to any user who accesses, browses, or purchases from this website.

By visiting our site and/or making a purchase, you engage in our service and agree to be bound by these Terms & Conditions, including any additional policies referenced herein or available through hyperlinks. These Terms apply to all users of the site, including without limitation browsers, customers, and contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. They contain important information regarding your rights and obligations, as well as limitations and exclusions that may apply to you.

If you do not agree to all the terms and conditions stated here, you should not access the website, use any of our services, or make a purchase.

Your continued use of the website, or any part of it, constitutes your acceptance of these Terms & Conditions.

1. Overview

Vailara is a Uruguayan slow fashion brand dedicated to creating women’s clothing in limited quantities. Each piece is thoughtfully designed with intention, prioritizing quality, versatility, and longevity over trends or mass production.

Our collections are produced in small batches, which means that every garment is part of a limited release. We do not operate under a fast fashion model, and we do not manufacture large volumes or continuous stock. This approach allows us to maintain a more conscious and responsible production process, minimizing waste and preserving the integrity of each design.

As a result, availability is often limited, and certain items may not be restocked once sold out.

By placing an order through our website, you acknowledge and accept the nature of our production model. You understand that Vailara operates as a small-scale, independent brand, and that our policies — including those related to availability, exchanges, and returns — are aligned with this approach.

We encourage all customers to make informed and intentional purchasing decisions, in line with the values that define our brand.

2. Before You Buy

At Vailara, we believe in conscious consumption. Our garments are not designed for impulse purchases, but for thoughtful decisions.

Before placing an order, you are responsible for reviewing all relevant product information carefully.

Sizing & Fit

Each garment may fit differently depending on its design and fabric. Please review our size guide and product measurements carefully before purchasing.

If you are unsure, we encourage you to contact us prior to placing your order.

Product Details

We strongly recommend reading all product descriptions, including materials, fit, and care instructions.

Understanding the product is essential to making an informed purchase.

Limited Availability

Most pieces are produced in small quantities. We do not guarantee restocks once items are sold out.

International Orders

We ship worldwide. Delivery times may vary depending on destination and carrier conditions.

Customers are responsible for any customs duties, import taxes, or additional fees required by their country.

3. Orders & Customer Responsibility

By placing and completing an order through our website, you confirm that you have carefully reviewed all relevant product information provided, including descriptions, measurements, sizing details, and care instructions.

You acknowledge that you understand the characteristics of the product you are purchasing, including its fit, materials, and overall design, and that you have selected your items accordingly.

You also confirm that you have read, understood, and agreed to these Terms & Conditions in full.

It is the responsibility of the customer to ensure that all information provided during checkout — including shipping address, contact details, and payment information — is accurate, complete, and up to date. We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete information provided by the customer.

Once an order has been placed, it cannot be modified or canceled, as we begin processing it promptly in line with our small-batch operational model.

By completing your purchase, you accept full responsibility for your order and the decisions made during the purchasing process.

4. Pricing & Currency

All prices displayed on this website are listed in the currency indicated on the site and may be shown in multiple currencies for convenience, including U.S. Dollars (USD) for international customers.

Please note that any currency conversions provided are for reference purposes only. The final amount charged may vary depending on the exchange rate applied by your payment provider at the time of the transaction.

Vailara does not control or guarantee exchange rates and is not responsible for any differences between the displayed price and the final amount charged by your bank, credit card provider, or payment platform.

Additional charges may apply depending on your location and payment method, including but not limited to:

Currency conversion fees
International transaction fees
Bank or payment processing fees

These charges are determined by your financial institution and are the responsibility of the customer.

We reserve the right to modify prices at any time without prior notice. However, any changes will not affect orders that have already been placed and confirmed.

By completing a purchase, you acknowledge and accept these conditions regarding pricing and currency.

5. Payments

We offer secure payment options to ensure a safe and reliable checkout experience for all customers.

Payments can be made using the methods available at checkout, which may include platforms such as PayPal and other trusted payment providers.

All transactions are processed through third-party payment gateways that comply with industry security standards. Vailara does not store, access, or retain any sensitive payment information, including credit card details.

By submitting your payment information, you represent and warrant that:

You are authorized to use the selected payment method
The information provided is accurate and complete
The transaction is approved by your payment provider

All payments are subject to authorization and verification by the payment provider. If a transaction is declined or not authorized, the order will not be processed.

For international transactions, your payment provider may apply additional fees, including currency conversion or international processing charges. These fees are determined by your provider and are the responsibility of the customer.

We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.

6. Shipping

We offer worldwide shipping through trusted international carriers such as DHL, FedEx, or equivalent services, depending on destination and availability.

All orders are processed within a reasonable timeframe after purchase. Once your order has been prepared and shipped, you will receive a confirmation email with tracking information, when available.

Estimated delivery times range between 7 to 15 business days, depending on the destination country and shipping conditions. Please note that these delivery times are estimates and may vary due to factors beyond our control.

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.

International Shipping

For all international orders, the customer is considered the importer of record and is responsible for complying with local laws and regulations.

This includes, but is not limited to:

Customs duties
Import taxes (such as VAT or sales tax)
Additional fees imposed by local authorities

These charges are not included in the purchase price or shipping cost and must be paid by the customer upon delivery, if applicable.

Vailara is not responsible for delays caused by customs clearance processes, shipping carriers, or other external factors. Delivery times may be affected by peak seasons, holidays, or unforeseen circumstances.

If a shipment is refused, unclaimed, or returned due to unpaid duties or incorrect delivery information provided by the customer, we are not responsible for issuing refunds or reshipping the order.

By placing an order, you acknowledge and accept these shipping conditions.

7. No Returns & Final Sale Policy

All sales are final. We do not accept returns, cancellations, or refunds under any circumstances.

This policy is a fundamental part of how Vailara operates as a slow fashion brand. Our pieces are produced in limited quantities, with a focus on intentional design, responsible production, and long-term use. We do not follow a mass-production or high-return model, and we do not support purchasing behaviors based on trial, over-ordering, or impulse buying.

By maintaining a strict no-returns policy, we are able to:

Avoid overproduction and unnecessary waste
Operate sustainably as a small, independent brand
Preserve the value and integrity of each garment

For this reason, we require all customers to make informed and deliberate purchasing decisions.

We strongly encourage you to carefully review all product information before placing your order, including:

Size guides and garment measurements
Product descriptions and fit details
Materials and care instructions

If you have any questions or uncertainties, we invite you to contact us prior to purchasing. We are available to assist you in making the right choice.

By completing a purchase, you explicitly acknowledge and agree that:

All items are final sale
No returns or refunds will be accepted
You are responsible for reviewing product details before ordering

This policy applies to all orders, including domestic and international purchases, without exception.

8. Exchanges (Limited Cases)

While all sales are final and we do not offer returns or refunds, we may accept exchanges in limited cases, subject to the conditions outlined below.

Exchange requests must be submitted within 15 days of delivery. To be eligible, the item must be:

Unworn and unused
In its original condition
Unaltered and unwashed
Returned with original packaging, where applicable

All exchange requests are subject to review and approval by Vailara.

Please note the following conditions:

Exchanges are offered for a different size or item of equal value only
All shipping costs associated with the exchange are the responsibility of the customer
We do not cover return shipping or reshipping costs, unless the exchange is due to a confirmed defect or error on our part
Exchanges are subject to product availability, and we do not guarantee stock for replacement items

Due to our limited production model, many items may sell out and not be restocked. In such cases, we may offer an alternative item or store credit at our discretion.

We reserve the right to deny any exchange that does not meet the conditions outlined above.

This exchange policy does not override or modify our Final Sale Policy, and is offered as a limited accommodation within our slow fashion model.

9. Defective Items

We take great care in the quality and inspection of every garment before it is shipped. Each piece is reviewed to ensure it meets our standards.

If you believe you have received a defective item, you must contact us within 7 days of delivery at our customer support email, providing:

Your order number
A clear description of the issue
Photographic evidence of the defect

All claims are subject to evaluation by our team. If the defect is confirmed to be a manufacturing fault, we will offer one of the following solutions, at our discretion:

A replacement of the same item (subject to availability), or
Store credit for the value of the item

Please note that due to our limited production model, replacement items may not always be available.

The following cases are not considered defects and will not be eligible for replacement or compensation:

Normal variations in color, texture, or finish inherent to the materials
Minor irregularities that do not affect the overall use or function of the garment
Damage resulting from improper use, handling, or storage
Damage caused by incorrect washing or failure to follow care instructions
Natural wear and tear over time
Alterations or repairs made by the customer or third parties

We reserve the right to deny any claim that does not meet these criteria.

This policy is designed to ensure fairness while maintaining the integrity of our products and production process.

10. Intellectual Property

All content available on this website, including but not limited to designs, garments, images, photographs, graphics, logos, text, videos, and overall visual identity, is the exclusive property of Vailara or is used with proper authorization.

This content is protected by applicable intellectual property laws, including copyright, trademark, and other proprietary rights.

The use of this website does not grant you any ownership rights or licenses to use any of the content displayed. You may not reproduce, copy, distribute, modify, transmit, display, publish, sell, or exploit any part of this website or its content without prior written consent from Vailara.

Any unauthorized use of our content, including the use of images or designs for commercial or personal purposes, may result in legal action.

You are permitted to share our content for personal, non-commercial purposes (such as social media sharing), provided that proper credit is given to Vailara and the content is not altered or misrepresented in any way.

By using this website, you agree to respect all intellectual property rights associated with Vailara and its content.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Vailara shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to the use of this website, the purchase of our products, or the inability to use our services.

This includes, but is not limited to:

Delays in shipping or delivery caused by third-party carriers
Customs clearance processes or delays imposed by local authorities
Loss, damage, or misdelivery of packages once they have been handed over to the shipping carrier
Additional costs such as customs duties, import taxes, or other fees charged by third parties
Errors or inaccuracies in the information provided by the customer (including shipping details)
Temporary interruptions, technical issues, or unavailability of the website

Vailara makes every effort to ensure that all information on this website is accurate and up to date. However, we do not guarantee that product descriptions, pricing, or other content are free from errors, omissions, or inaccuracies.

In the event of an error (including pricing or product availability), we reserve the right to correct it and to cancel or refuse any order placed under incorrect conditions, even after an order has been submitted.

Our liability, in any case, shall be limited to the amount paid by the customer for the purchased product.

By using this website and placing an order, you acknowledge and accept these limitations of liability.

12. Changes to Terms

We reserve the right to update, modify, or replace these Terms & Conditions at any time, at our sole discretion.

Any changes will be effective immediately upon being published on this website, unless otherwise stated. It is your responsibility to review this page periodically to stay informed of any updates.

Your continued use of the website following the posting of any changes constitutes your acceptance of those changes.

We may also, at our discretion, notify users of significant updates through available communication channels, such as email or website notices. However, failure to receive such notification does not exempt you from the updated Terms.

By continuing to access or use our website and services, you agree to be bound by the most current version of these Terms & Conditions.

13. Governing Law

These Terms & Conditions, and any separate agreements through which we provide our services, shall be governed by and construed in accordance with the laws of the Oriental Republic of Uruguay.

Any dispute, claim, or controversy arising out of or relating to the use of this website, the purchase of products, or the interpretation or enforcement of these Terms shall be subject to the exclusive jurisdiction of the competent courts of Montevideo, Uruguay.

By using this website and placing an order, you expressly agree to submit to the jurisdiction of these courts and waive any objections based on jurisdiction, venue, or inconvenient forum.

14. Contact

If you have any questions about these Terms & Conditions, your order, or any of our products, we encourage you to contact us before or after making a purchase.

At Vailara, we value clear communication and are happy to assist you with any inquiries related to sizing, product details, shipping, or general information about our brand.

You can reach us at:

📧 Email: info@vailarastore.com

We aim to respond to all inquiries within a reasonable timeframe. Please note that response times may vary depending on demand and time zone differences.

For a smoother experience, we recommend including your order number (if applicable) and as much detail as possible in your message.